We currently offer services for both cats and dogs, including hotel stays and grooming services tailored to meet their unique needs.
Starlux provides luxury pet hotel accommodations, professional grooming services, and integrates other pet care solutions such as pet food and training academy access. Our facilities are designed for comfort, cleanliness, and safety, with 24/7 CCTV monitoring and attentive staff.
We recommend bringing your pet’s favorite toy, blanket, or any item that helps them feel at home. For special dietary needs, you can provide your own food. All other essentials, such as bedding and bowls, are provided by us.
Yes, we have trained and professional staff on-site 24/7 to ensure the safety, well-being, and comfort of your pet during their stay.
You can easily book an appointment through our website, mobile app, or by contacting us directly via phone. Walk-in appointments are also welcomed, but we recommend booking in advance to secure your preferred date and time.
Absolutely! We provide 24/7 CCTV access for pet owners to view their pets in real-time. This feature helps ensure peace of mind while your pet is with us.
Yes, we require all pets to be up-to-date on their vaccinations to ensure the health and safety of all animals in our care. Proof of vaccination must be presented at check-in.
Pets are monitored through 24/7 CCTV surveillance and regular wellness checks by our staff. Our facilities are also equipped with an in-house vet to handle any health concerns immediately.
Our grooming services include a full wash, fur trimming, nail clipping, ear cleaning, and other custom services based on your pet’s needs. We use high-quality grooming products to ensure the best results.
Yes, we offer various grooming packages tailored for different breeds and coat types. These packages include basic grooming, deluxe grooming, and specialized spa treatments for pets.
Yes, cancellations or rescheduling can be done through our website or by calling us. Please notify us at least 24 hours in advance to avoid cancellation fees.
Yes, we offer a loyalty program for our valued customers. Members can enjoy exclusive discounts, priority booking, and special perks throughout the year.
We follow strict cleaning protocols to keep our facilities spotless and safe. All areas are cleaned and sanitized multiple times a day, and we use pet-safe cleaning products to ensure a healthy environment for your pets.
The duration of a grooming session depends on your pet’s breed, size, and the type of grooming services requested. Typically, sessions range from 1 to 3 hours.
Yes, we offer pickup and drop-off services for grooming and hotel stays. Please contact us to learn more about availability and associated fees.
Pet Universe Starlux focuses on providing comprehensive services in pet grooming and pet boarding.
Address:
Wisma Pet Universe.
30, Jalan Sulaiman 1,
Taman Putra Sulaiman,
68000 Ampang, Selangor, Malaysia
Dog Grooming & Hotel: Level 6
T: +60 12-732 5579
Cat Grooming & Hotel: Level 4
T: +60 12-732 5563
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Call Center: +60 19 9518899
